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In this short Frequently Asked Questions-based article, we will discuss various CSD AFD Login problems & registration/account-related queries raised by customers at the CSD AFD Portal. Stay tuned with this article to know the solutions to all queries. These solution will help you to resolve any error related to login, registration or account.
There could be various reasons for showing the maintenance mode message but generally the Portal is set to scheduled maintenance mode whenever revised rates are being uploaded to the portal. It generally happens during the first and last few days of every month during the CSD price update.
There is no specific timeframe for registration on the portal. The CSD portal is open 24X7. You can register yourself on the CSD portal at any time. But it is recommended to register on CSD AFD portal between 1800 hrs to 1000 hrs.
If you are new to the portal and want to register yourself, you can check the detailed article of CSD AFD registration process here. This article explains eligibility, required documents and step by step process.
To update the old profile of registered users on the CSD AFD portal, follow these simple steps.
After submitting the updated form, Authorities will review the changes made, and after finding everything correct, approval will be given by the Office of DDGCS.
If your CSD AFD registration is not approved, it means there is some error found in your submitted details. In this case, if you want to contact someone then you can email your queries to customercareafd1[at]cims-net[dot]com
If you entered the wrong Grocery Card Details, then you can email your request to customercareafd1[at]cims-net[dot]com for an update. But if you entered the wrong details such as Date of Joining, email ID & PAN card, then you can email your updation request to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in.
To reset your AFD CSD password, follow these simple steps:
If you are getting errors like a duplicate PAN or Grocery card then there might be a high chance that you already have registered with the same Chip Number/Grocery Card on the CSD AFD portal. To solve this error try to log in with your username or reset your password with your registered email ID. If you forgot your username, then you can get it by mailing it to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in
To update your Date of Joining at the AFD portal, follow these simple steps:
After clicking on update, your form will go through further verification by the CSD authorities. After checking the correctness of the details, your Joining date will be updated.
To update your grocery card details after retirement follow these steps:
After clicking on update, your form will go through further verification by the CSD authorities. After checking the correctness of the details, your grocery card details will be updated.
If you try to buy items just after completing your registration, then you can’t buy anything because your account is inactive. It will go for further verification by the CSD authorities, after getting verified, your account will be active, and now you can buy items from the CSD portal. It will take up to 2 working days to get approval.
This is one of the major CSD AFD login problems. If your login details are showing invalid after the registration then there can be some reason behind it.
If your user registration is denied despite card details, in this case, you can mail to customercareafd1[at]cims-net[dot]com and get assistance.
In this case, you can mail your queries to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in and get assistance.
In case you have lost your username and password then there is no option to update it on the portal. In this kind of situation, you have to send a mail to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in with your concern.
There is no option for the updation of PAN card number on the CSD AFD portal. It can only be done by the person who manages the data at the backend. If you want to update your PAN Card number on the CSD AFD portal then you have to send an email to afd[dot]ddgcs[at]csdindia[dot]gov[dot]in.
When you are registering on the CSD AFD website, and getting “Email Already exists” this alert because you are trying to register yourself once again with the same email address that you used in your first registration. Portal only allows one email address per registration. You can’t use the same email address to create another account.
You are getting this alert because someone has an account with the same username. Try to choose some other user ID/Name to avoid duplicity.
You are getting this alert because you already have an account with the same chip number on CSD AFD website. You can’t create another account with the same chip number that you have already used in other accounts.
This alert means you already have an account with the same grocery card ID. You can’t create a new account with the same grocery card ID if you have used it before in other accounts. Try to choose another grocery card ID, if you want to create another account.
In this part, we have covered various demand-placing-related queries raised by customers while placing demand at the CSD AFD Portal. Stay tuned with this article to know the solutions to all queries. This solution will help you to resolve any error caused during placing demand at the portal.
The Fouji Adda team has written a very detailed article about placing a demand on the CSD AFD portal. You should check out the CSD AFD online booking process here. It will help you to process your demand easily on the CSD canteen website.
If you have any issues/queries concerning demand placed such as Demand processing, payment status query, the release of LS order etc. You can contact the AFD Helpdesk at 0120-6933434.
No, All categories of canteen smartcard holders are entitled to purchase other AFD items irrespective of their service period.
The periodicity is reviewed periodically by O/o DDGCS which shall be applicable from time to time. You can check the CSD AFD products price list here.
You cannot transfer your car to any of the family members before completing 5 years of purchase. After the transfer also, you can only purchase the car after completing 8 years from the last purchase.
You are getting this alert message because you are trying to purchase a car that is above your ceiling limit. There are three entitlement categories (Officers, JCO, OR) and every category has a different Ceiling limit. If any user is getting the alert message "You are not entitled to purchase the selected car" then the user must choose a different product of lower value within their allowed limit/category. Sometimes, this error pops up when your pay level is not updated in the CSD AFD registration form. If you are sure that the product is in your ceiling limit, then you should check out whether your pay level is updated in the portal or not.
Yes, you can create multiple demands at the same time but products should be of different categories. and for each demand payments are to be made separately. (eg: Two-wheelers, four-wheelers and white goods can be bought at the same time if the beneficiary is eligible.
If your product is stolen/dumped in fire due to an accident then you have to connect with DDGCS and request for Special Sanction Letter to approach for placing a new demand and mail it to ddgcs[at]csdindia[dot]gov[dot]in
In car loan cases, you can place a demand normally as usual. But you have to fill in the loan UTR details in the loan payment receipt.
If your demand gets rejected, then maybe you are not eligible to buy that product or there may be any payment issues. You can check out the reason for rejection in the note section.
In this case, you have to contact your concerned CSD depot.
The validation period of the Availability Certificate & LS Order is applicable for the current month only.
LS Order should be submitted to the Dealer on the same month when you placed your demand or before the expiring validity of the availability Certificate.
Once your supply order is released from the concerned depot then you have to collect the LS order immediately from the nominated URC.
In this section, we will discuss various payment-related queries raised by customers while placing demand at the CSD AFD Portal.
There are various payment options available at the CSD portal. You can pay using an online method such as a Credit Card/Debit Card, UPI, Net Banking, or Bank Transfer. You can also pay through offline methods by E-Challan.
Yes, but the loan amount has to be directly credited to the CSD HO Main Account. The remaining payments need to be directly transferred through the payment gateway only.
No, you can’t change the pre-filled details in the CFD AFD checkout form. All these details are picked from the registration form that the user filled out while registering.
If after payment your status is still showing pending payment then you can contact CSD Depot directly.
It takes 2-3 working days to create an LS Order.
Unfortunately, you can’t pay for AFD-I item purchases through your spouse, wife, or children's account. If you do so, your demand can be rejected by the CSD depot. However, if you have a joint account with your partner and you are listed as the primary account holder, then you may transfer funds from that account. Please note that both joint account holders must submit a declaration authorizing transactions to pay for AFD-I items through the portal.
Yes, If the cost of the AFD item is above Rs.10 Lakhs, the beneficiary would be given the option to split the payment into 2 online payments to overcome the limitation put by SBI bank on the maximum amount that can be transacted through net banking.
Yes, the beneficiary can do part payment but it can only be done twice; not more than that.
If you have not taken a loan amount or have cash then select Offline Payment Option for payment through E-challan.
If you're not taking a loan and have a Debit Card/Credit Card/Net Banking/RTGS then proceed with the Online Payment Option.
To check your payment status, follow these steps:
In this case, you can contact your nominated Depot to get the updated status or can send an email to agmaccts1[at]csdindia[dot]gov[dot]in/dgmfa[at]csdindia[dot]gov[dot]in with your concern.
You can cancel that demand and apply for a refund of your payment.
For your payment confirmation, you can contact your nominated Depot to get the updated status.
You can contact your concerned CSD depot and get the current status. You may also contact the AFD Help Desk at 0120-6933434.
For any financial issue like payment deducted by Razorpay but the status showing failed, please contact with F&A Branch of CSD HO Mumbai at agmaccts1[at]csdindia[dot]gov[dot]in/agmaccts2[at]csdindia[dot]gov[dot]in
If you directly transfer payment into the CSD HO Account then you can't proceed with making demand. You have to take a refund of your amount from the F&A Branch CSD HO. Please write amailtoagmaccts1@csdindia.gov.in & agmaccts2@csdindia.gov.in
You can pay it by doing a two-part payment.
If the portal status shows "Supply Order Released," you can collect your LS order along with a payment receipt and authority letter from the nominated URC after verification.
The product will be available in the portal only when original equipment manufacturers (OEMs) submit rates for the current month's sale.
Payment will be made only after the demand is approved by the Concerned Depot.
In this case, you can contact your concerned CSD depot.
In this part, we will discuss various Refund/Cancellation-related queries raised by customers when they make a wrong payment or anything goes wrong at the AFD CSD Portal.
You need to apply for a refund at the nominated URC. The refund process will take min 90 days.
If your LS Order is released from the CSD depot, then the depot will forward your refund/cancellation process on behalf of beneficiaries to CSD HO via email.
Note that all deposits will be directed to the CFI account of the Government of India. Refunds will be made by CSD installations from a separate government fund, subject to availability and allotment. Therefore, the refund process may take up to three months from the date of formal application to the Depot.
If your LS Order is not Released from the depot, then the depot will refund the payment. You have to submit an application to the nominated URC.
To cancel your order in case of payment fails, follow these steps:
You can contact your concerned/nominated depot to approach CSD HO with your demand cancellation for deletion from the AFD Portal.
If the CSD dealer is denying or unable to deliver the product, then contact the concerned CSD depot.
